MBA576 Operations and Management Peer Response
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages
MBA576 Operations and Management Peer Response
It is important to become comfortable receiving and giving constructive criticisms, since this is an important component in one’s professional growth and development and a core competency for leaders. Students will be expected to read the initial posting of at least TWO peers, and then provide thoughtful comments addressing the following:
Point out what you perceived to be the strengths of the initial posting along with supporting rationale.
Identify specific opportunities for improvement with regard to the content in the initial posting. Furthermore, you should provide supporting rationale for your stated position, as well as concrete suggestions and guidance intended to strengthen the effectiveness of the content.
Peer responses should be typed directly into the discussion thread and not attached to a posting. For these responses, should outside sources be used to support the content within the postings, proper in-text citations and correctly formatted references should be prepared consistent with the APA. The list of references should be physically positioned at the end of the postings.
Businesses face a range of challenges throughout operations and management of processes in production. Quality of product is a crucial factor in the production business that impacts customer satisfaction, reputation, creditability, costs, and more.
Quality issues must be taken seriously and addressed purposefully. With process improvement, data collection, inspections, and root cause identification and analysis, quality issues can be overcome and prevented in the future.
Keywords: quality, improvement, inspections, point of measure, quality control, root cause analysis
With the current month’s quality issues resulting in customer dissatisfaction, Kibby and Strand must act in response with identification of quality issues and an improvement plan. The quality of Kibby and Strand products and customer satisfaction is at the heart of the company.
These complaints must be addressed with thorough identification of issues as well as an impactful quality improvement measure based on those issues (Stevenson, 2020). Without action, Kibby and Strand risks not only the reputation within the industry market, but also the values and pride the business holds in true quality products that supersedes customer expectations.
The quality improvement plan consists of five steps that impacted the creation of the plan to include: setting goals, the collection and analyzation of data, the origination of quality issues, goal targets, and counter measures (Anjoran, 2020).
The main goal set to this improvement plan is the reduction of poor-quality materials received from suppliers and poor-quality product sent out to customers. With this goal, the company will also reduce costs, duplicate work, and duplicate labor efforts towards that work (Anjoran, 2020).
The data collection will consist of reports from the receiving manager regarding the percentage of defective materials received from suppliers with detail of supplier name, type of material, and lead time. Additionally, the production manager will be responsible to implement a quality check process of finish products before packaging.
This new process will track and produce data with a percentage of defective finished products with details regarding what product, where in the production process caused the poor-quality, and impact to overall contract processing time (Anjoran, 2020).
With the data, Kibby and Stand leadership will be able to identify the main issues the company is having regarding the quality issues. This allows for a pinpoint strategy to hone in on and give the attention it needs. From this point, the company can make decisions based on supplier, specific materials causing issues, machinery, employees and needs for additional training, etc.
Furthermore, with this plan, Kibby and Strand can set target goals to improve quality of products with the knowledge of the key problem areas and implementing improvement plans within the team (Anjoran, 2020).
Specifically, to quality control, quality will be measured within a range of tolerances, impacting both receiving and production departments. With the complaints from our customer base regarding incorrect sizing, Kibby and Strand must implement guidelines to each type of garment or material for a type of product with point of measurement consistent with sizing guide provided to customers (Burkhart, 2019).
The point of measure will have measurement range that is acceptable with specificity to each type of material and product (Burkhart, 2019). This allows the customer to trust the Kibby and Strand sizing guide and receive the same quality of product as promised.
As previously mentioned, the production manager is to implement a quality control process before sending product to the shipping department. This process should include a series of tests to prove the ultimate quality of the finished product (Burkhart, 2019). The fitting test will consist of mannequin modeling for the respective size being tested.
The seam strength test will inspect the strength and durability of the product seam to ensure there is no breakage or weak points. The fatigue test applies to products with buckles, zippers, fastener, etc. With a test of 50 cycles of opening and closing the fastener, there should not be a change in functionality or durability of the fastener. The stretch test will inspect the straps or elasticity of the applicable garment manually to ensure the durability does not wear (Burkhart, 2019).
With this quality control process implemented, Kibby and Strand will tackle the quality concerns that it is currently experiencing. This will reduce costs, duplicate work, and improve overall customer satisfaction.
This plan must be carried out with attention to detail and precision. If the production manager sees fit, leadership will support the recruitment of additional staff in order to meet these crucial quality improvement goals.
Root Cause Analysis
With the quality issues at hand, it is essential for the best success to identify the root causes of the quality issues. With the knowledge of the root cause, the best decision making can be made to tackle the problem at hand.
A root cause analysis (RCA) can be conducted to discover the problem or problems, develop in detail how to fix the problem, and apply what is learned to reduce the potential of similar issues going forward (“Root cause”, n.d.).
Kibby and Strand will adopt the 5 Whys Approach as it will utilize the data of defective materials and products to answer the “hows” and “whys” to each issue reported. The answers should begin to reveal root causes either pointed back to a certain supplier, machine malfunction, employee performance, etc. (“Root cause”, n.d.).
Throughout the life of the data collection, the root cause analysis will clarify information and reveal additional trends which will be considered in the adaptive plan (Root cause”, n.d.).
Anjoran, R. (2020, August 12). Setting up a step-by-step process improvement plan in your factory. China Manufacturing Consultants. Retrieved September 21, 2021, from https://www.cmc-consultants.com/blog/setting-up-a-step-by-step-process-improvement-plan-in-your-factory.
Burkhart, M. (2019, April 16). 3 ways to manage garment quality control. QC in China. Retrieved September 21, 2021, from https://www.intouch-quality.com/blog/3-key-areas-of-quality-control-for-garments.
Root cause analysis explained: Definition, examples, and methods. Tableau. (n.d.). Retrieved September 21, 2021, from https://www.tableau.com/learn/articles/root-cause-analysis.
Stevenson, W. J. (2020). Operations management (14th ed.). McGraw-Hill Education.
MBA576 Operations and Management Peer Response
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper.
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